Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the team

Join a dynamic and collaborative team of Expert Services (XS) professionals in APAC, part of a global team of 69 members spanning the US, EMEA, and APAC regions. In this role, you’ll work alongside Project Managers, Solution Architects, Application Consultants, Technical Architects, and Technical Consultants to tackle challenging projects that directly address customer needs. Our team culture is like a close-knit family—friendly, supportive, and committed to helping one another succeed. Regular knowledge-sharing sessions and certifications ensure continuous growth, while a well-defined career framework provides clear paths to leadership roles, including Director. Our team’s success is a key driver of company revenue, exemplified by winning the largest project in Japan to date in 2024. With opportunities to grow into roles in Customer Success, Product, or Support teams, we empower high performers to accelerate their careers. If you’re ready to solve impactful problems and thrive in a collaborative environment, we want you on our team!

About the role

As a Consultant in the APAC Expert Services (XS) team, your role is to support the successful implementation of Syncron solutions, ensuring customer satisfaction and value realization. You will work closely with Senior Consultants, Project Managers, and Solution Architects to configure, test, and deploy solutions while gaining deep expertise in Syncron’s products and supply chain best practices. This role is ideal for individuals looking to grow into senior consulting or leadership positions within Syncron.

With KPIs tied to utilization, you’ll have opportunities to work on strategic projects that gain visibility at the highest levels, including monthly reports to the CEO. Your work will directly contribute to customer satisfaction and innovation, providing valuable feedback to the product team to drive enhancements. Combining soft skills like logical thinking, facilitation, and documentation with technical knowledge of SQL, Eclipse, and Git repositories, you’ll tackle complex challenges while supporting transformative SaaS implementations. This role offers unparalleled opportunities for professional growth, from mastering end-to-end SaaS project delivery to gaining insight into the financial operations of a global tech company.

What would you do?

Support Project Delivery:

• Assist in implementing SaaS solutions, ensuring projects meet scope, timeline, and quality expectations.

• Conduct configuration, testing, and troubleshooting of solutions in collaboration with senior team members.

• Maintain accurate project documentation and reports.

Collaborate Cross-Functionally:

• Work with internal teams, including product, customer success, support, presales, and sales, to ensure seamless project execution.

• Engage with customer stakeholders to gather requirements and support solution deployment.

Develop Product Expertise:

• Learn and master Syncron’s product suite and industry best practices.

• Stay updated on new features and enhancements to provide expert guidance to customers.

Enhance Customer Value

• Assist in conducting training and knowledge transfer sessions for customers.

• Support customer post-implementation to ensure a smooth transition to business-as-usual operations.

Contribute to Business Growth

• Identify opportunities for upselling and additional value delivery during project engagements.

• Support sales and presales teams in solution demonstrations and proposal development.

Travel and Execute Globally

• Travel domestically and internationally to meet customer requests, ensuring face-to-face engagements where required.

• Adapt to diverse customer environments and work effectively across regions.

Track and Achieve KPIs

• Meet utilization and other performance targets while consistently delivering value.

Solve Complex Challenges

• Tackle unique and demanding customer requirements, providing creative solutions to ensure successful implementations.

• Troubleshoot and resolve any issues that arise during projects.

What do we expect?

Experience:

• Up to 2-4 years of experience in delivering SaaS solutions or software implementations, preferably in the supply chain industry.

• Experience managing multiple projects simultaneously, including global and domestic engagements.

• Experience in supply chain, pricing, or service lifecycle management and consulting background is a plus, but not mandatory.

Technical Skills

• Basic proficiency in SQL, Eclipse, and Git repositories.

• Strong analytical skills with the ability to troubleshoot technical and business issues.

• Knowledge of reporting and documentation best practices.

Soft Skills

• Excellent problem-solving and logical thinking abilities.

• Strong communication and facilitation skills for collaborating with diverse teams and stakeholders.

• A customer-centric mindset, ensuring satisfaction and long-term success.

Adaptability

• Willingness to travel globally and domestically based on customer needs.

• Eagerness to learn and grow within the organization through certifications and training.

• Ability to work under pressure and manage multiple priorities effectively.

Growth Orientation

• A passion for continuous learning, demonstrated by certifications or participation in knowledge-sharing initiatives.

• Eagerness to grow within the company, with ambitions to take on leadership or cross-functional roles.

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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