Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the team

As a Senior User Experience (UX) Designer, you will be a member of a small UX Team within a larger multinational team of product managers, engineers, testers, and designers to build world-class SaaS applications for users around the world.

You will work side-by-side with Product Managers and Product Owners to create interactive experiences for one of our core SLM (Service Lifecycle Management) solution areas – Service Fulfillment. The area is on an exciting but challenging journey where we will completely overhaul the user experience for all Service Fulfillment personas. You will work through the entire development cycle: from gathering requirements from internal and external stakeholders, through the development of workflows and information architecture, creation of wireframes and prototypes to the validation of implemented solutions.

About the role

• Be a partner for Product Owners in gathering, analyzing, and understanding business needs.
• As a Senior UX Designer, you will take the lead on the design work for projects – large and small.
• Collaborate with the product development teams, other UX specialists (writers, researchers, visual designers), both locally and across the world to create the best experiences for the Users.
• Create various deliverables (wireframes, mockups, prototypes, User journeys, and flows).
• Translate complex concepts and requirements to easy-to-use and effective solutions.
• Organize and run user research activities on your own or alongside a UX researcher. Conduct usability testing sessions. Explain research results to internal and external stakeholders.
• Learn about the aftermarket domain. Be curious about the industry and be an effective end-user advocate.
• Contribute to strategic UX initiatives within the solution area as well as globally.

What would you do?

• A possibility to be yourself in an informal, low-ego and open working environment where you can truly make a difference and enjoy working with positive, passionate and collaborative people, ready to share their knowledge with you.
• Scandinavian style and company culture with work-life balance and true care for your wellbeing.
• 100% remotely / hybrid / work from Warsaw office that is centrally located (Plac Grzybowski) - depending on your plans.
• Freedom to choose the employment type: employment contract vs. B2B model.
• Copyrights tax benefit on an employment contract (tax-deductible expenses for UX Designer are at 80%).
• Flexible working hours and no micromanagement.
• Fringe benefits (private medical insurance, multisport, life insurance).
• Employee referral program - a bonus of 1500 EUR if the referral gets hired.
• Internal training sessions (Friday Seminars), conference and training budget in every team, free English & Swedish classes, LinkedIn Learning for all.
• Opportunity to work in a cross-functional and agile team you can learn from.
• Opportunity to take part in the development of “off-the-shelf” products, based on best practices (code review, automated tests, continuous integration).
• We do respect one another, and we do enjoy working together – we play pool and board games (mostly online these days), organize charity activities - to name just a few.
• Remote recruitment, hiring and onboarding process. 

Who you are? / What we expect:

• Minimum 5 years of working in UX. Experience in UI, Visual, or Interaction design is welcome.
• Minimum 2 years' demonstrated experience in designing experiences for complex enterprise applications.
• Strong ability to scope and identify design requirements.
• You thrive in complexity and have a curious mind – you love to learn!
• A solid understanding of Agile product development as well as how to collaborate with different parts of the organization in order to make true impact for the end users.
• Expert knowledge of web application design methods, usability, navigation schemes, hierarchy & composition, information architecture, and current design trends/best practices.
• Experience in using design tools, such as Figma, Sketch, Axure RP, or similar (we use Figma).
• Experience in organizing and conducting User research sessions (interviews, usefulness/usability testing).
• You love teamwork and collaboration but don’t mind the quiet hours of getting stuff done. You are self-driven, showing a proactive and pragmatic approach.
• Experience in taking data-driven design decisions is a plus.
• We want to see some of your previous work that demonstrates your process and skills. Please include your portfolio while applying for this position (a file or a link to your website).
• Great command of English (we communicate with multi-national teams, users and customers daily).

We offer:

• A possibility to be yourself in an informal, low-ego and open working environment where you can truly make a difference and enjoy working with positive, passionate and collaborative people, ready to share their knowledge with you.
• Scandinavian style and company culture with work-life balance and true care for your wellbeing.
• 100% remotely / hybrid / work from Warsaw office that is centrally located (Plac Grzybowski) - depending on your plans.
• Freedom to choose the employment type: employment contract vs. B2B model.
• Copyrights tax benefit on an employment contract (tax-deductible expenses for UX Designer are at 80%).
• Flexible working hours and no micromanagement.
• Fringe benefits (private medical insurance, multisport, life insurance).
• Employee referral program - a bonus of 1500 EUR if the referral gets hired.
• Internal training sessions (Friday Seminars), conference and training budget in every team, free English & Swedish classes, LinkedIn Learning for all.
• Opportunity to work in a cross-functional and agile team you can learn from.
• Opportunity to take part in the development of “off-the-shelf” products, based on best practices (code review, automated tests, continuous integration).
• We do respect one another, and we do enjoy working together – we play pool and board games (mostly online these days), organize charity activities - to name just a few.
• Remote recruitment, hiring and onboarding process. '

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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