Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the role

The Senior Product Data Analyst is a critical role in transforming our business and culture by empowering the Product organization to make data-informed decisions. The role reports directly to the VP of Portfolio Programs & Product Ops and will be a part of a newly established Product analytics team responsible for incorporating Data analytics into product decisions in a high-impact way. The team works closely with their partners to identify high-level problems & OKRs, but it is ultimately responsible for deciding the analytical approach, which analysis to conduct with trade-offs that focuses on sufficiently directional data instead of time-consuming analysis, identifying relevant data sources, and finally delivering actionable recommendations.

The successful candidate will have an extreme bias for action and ability to work across multiple initiatives to un-earth opportunities backed by evidence while navigating highly ambiguous problems and taking the lead in initiating new analytical projects that strive to simplify complexity.

The team is expected to grow and evolve as the organisation becomes more mature at being more data-driven.

What would you do?

• You’ll partner closely with Program, Product & Design, Engineering leadership to understand the role of Data and how we can drive impact throughout the product development process
• You’ll work closely with leadership to answer important questions about our customers, our product and the business
• You’ll deeply understand the business and proactively spot risks and opportunities
• You’ll create frameworks to analyse the performance of our products and Influence change by presenting product insights and recommendations within the organization

Who you are? / What we expect:

• Exhibits excellent judgment and a focus on meaningful outcomes
• 5+ years of experience in Product Data Analytics roles.
• A proven track record of using quantitative analysis to impact key decisions
• Experience leading and collaborating with diverse teams and stakeholders in a dynamic, rapid growth environment
• Strong storyteller and ability to communicate effectively with managers and executives
• Comfort with ambiguity and grace under pressure
• Excellent written and verbal communication skills
• Degree in quantitative field such as Mathematics, Economics, Computer science etc.,
• Experience with and expertise with SQL and visualization / BI tools like Power BI, Tableau, etc.
• Will build dashboards to help teams have ongoing visibility to the metrics that matter.
• Deep dive analyses to support better decision making on critical portfolio investment decisions and outcomes.
• Understanding of the growing and changing digital Analytics landscape

We offer:

• Be yourself in an informal, low-ego and open working environment where you can truly make a difference and enjoy working with positive, passionate and collaborative people
• Friendly company culture with work-life balance
• Hybrid / work from Bangalore office that is centrally located (Mg Road) - depending on your plans;
• Opportunity to work in a cross-functional collaboration
• An environment that supports learning and is committed to your professional and personal development
• English speaking international working environment
• Environment facilitating professional growth
  
• Training options
  
• Fringe benefits

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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