Senior Consultant, Service Fulfilment (Warranty, Service Enablement)
Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:
- Supply Chain optimization,
- Pricing strategy,
- Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
About the role
As a Solution Architect you will lead the design discussions and navigate our customers’ After Sales Supply Chain / Field Service Management business experts on their way to increase parts availability throughout their own as well as dealer-managed inventory network / to optimize their parts pricing operations and pricing strategies. You will collaborate closely with Syncron’s and the customer’s project manager in managing scope – to make sure the project stays on track for a successful go-live.
What would you do?
- Designing and documenting end-to-end business processes based on Syncron’s best practices and standard software solutions
- Gathering, analyzing and documenting customer requirements and bringing them in line with the contracted project scope
- Setting up Syncron’s solutions to enable customer value – following and refining the value proposal as developed during the presales phase
- Designing and documenting end-to-end business processes based on Syncron’s best practices and standard software solutions
- Gathering, analyzing and documenting customer requirements and bringing them in line with the contracted project scope
Who you are? / What we expect:
- Completed university with a qualified degree, preferably in Industrial Management or Economics
- Worked a minimum of 8+ years in a Field Service/Warranty Management environment
- Interested in leveraging Information Technology to achieve business objectives
- Take accountability for your customer’s needs and aim to deliver best results for your clients
- Able to understand and document customer requirements
- Fluently communicate in business English in person or writing
The icing on the cake:
- Experience building business solutions based on standard software
- Experience in implementing SaaS solutions
- Strong experience in the after-sales domain
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!
#LI-SYNCRON
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- Department
- Customer Excellence
- Locations
- Atlanta, Chicago, Tampa
- Remote status
- Fully Remote
- Employment type
- Full-time
Respect. Flexibility. Growth.
At Syncron, we’re not just shaping the future of service lifecycle management - we’re also cultivating a dynamic and innovative community of thinkers, doers and visionaries passionate about making a difference.
Here, your voice is heard, and your potential has no limits.
The world is changing. Manufacturing companies are shifting from selling products to delivering services. And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes. We are guiding them on their journey towards a fully connected service experience and making their brand stronger.
Our goal: to make the complex simple.
Visit syncron.com to get to know us better!
Senior Consultant, Service Fulfilment (Warranty, Service Enablement)
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