Technical Support Engineer
Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:
- Supply Chain optimization,
- Pricing strategy,
- Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
About the role
Syncron is looking for a dynamic, self-driven person with the ambition of taking on new challenges as a Support Engineer for several Syncron customers located worldwide. The ideal candidate will possess excellent communication skills, they are naturally customer success focused, and are driven by analytical thinking while solving complex business problems within a global team.
What would you do?
- Timely resolution of customer cases.
- Ensuring proper communication with the customers through the Syncron case management tool and other communication channels.
- Cooperation with the programmers (R&D) to suggest improvements, report bugs and channel feedback from the customers.
- Executing technical supervision to ensure proper functioning of Syncron applications in the customer production installations.
- Being involved in customization development or business consulting (depending on your background).
Who you are? / What we expect:
- Min of 3 Years in Technical Support (Customer facing role)
- Knowledge of Ticket handling, SLA's, CSAT etc.
- Effective customer handling skills, including oral and written communication.
- Experience in IT. Good SQL and relational database skills (preferably Oracle and/or PostgreSQL).
- Good Analytical skills.
The icing on the cake:
- Experience with tools such as Docker, Jenkins, and history of working with AWS hosted applications
- Knowledge of Java Enterprise Edition solutions or other objective programming language
- Efficient reading of Java source code and experience with bug-fixing.
- Practical experience in Eclipse or a similar development platform
- Experience with version control systems (CVS, git), data transfer protocols (FTP/sFTP), WebSphere MQ will be a plus.
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!
#LI-SYNCRON
#LI-Remote
- Department
- Customer Excellence
- Locations
- Atlanta, Chicago, Tampa, Palo Alto, Portland
- Remote status
- Fully Remote
- Employment type
- Full-time
Respect. Flexibility. Growth.
At Syncron, we’re not just shaping the future of service lifecycle management - we’re also cultivating a dynamic and innovative community of thinkers, doers and visionaries passionate about making a difference.
Here, your voice is heard, and your potential has no limits.
The world is changing. Manufacturing companies are shifting from selling products to delivering services. And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes. We are guiding them on their journey towards a fully connected service experience and making their brand stronger.
Our goal: to make the complex simple.
Visit syncron.com to get to know us better!
Whistleblowing at Syncron
If you encounter any case of potential ethical or laws violations, you may submit a report to a dedicated Syncron Whistleblowing Platform here.
Upon request to whistleblowing@syncron.com Syncron Whistleblowing Procedure will be made available to you.
Technical Support Engineer
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