Director of Product Management, CSX Platform & Data Insights
Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:
- Supply Chain optimization,
- Pricing strategy,
- Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
About the role
The Product Director of CSX Platform & Data Insights is a critical role to driving Syncron's success. This requires strategic vision to integrate our 3 Aftermarket product pillars into a coherent and compelling proposition for a holistic Connected Service Experience (CSX), which delivers for our customers the aftermarket cross-company alignment and decision responsiveness that our industry needs in a volatile world. This role is about driving our vision and roadmap for data platform, coordinating the AI/ML decisions and insights strategy, and managing all platform core services that unlocks top-line growth and helps us achieve scale economies.
What would you do?
- Lead the technical platform product team, guiding the investment and roadmaps for building platform capabilities to create value for customers, domain product teams and improve development ROI.
- Lead our Data Platform and decision insights (including AI / ML) propositions
- Lead the CSX strategy and execution (synergy between different domain solutions). Work with multiple product teams to coordinate priorities and roadmaps. Imagine leading Office 365 suite product while working with word, excel, and other office application product teams.
- Monitor, understand, educate, and act on market trends to ensure Syncron maintains and expands its leading position; work cross-functionally with sales, marketing, customer success and engineering to deliver world-class products.
- Ensures your product strategy drives revenue growth, competitive differentiation, and customer value. Take a long-term view in providing direction for your products and your teams. Your plans demonstrate an understanding of company strategy and where your products fit. Position your products to beat the competition.
Who you are? / What we expect:
- Proven experience as a Director of Product Management, or similar senior product management role.
- Must have previous management experience and evidence of developing great product management teams
- Background in enterprise B2B SaaS platforms; ideally managing core platform capabilities, data / insights (AI / ML), and API solutions.
- Track record of bringing innovative solutions / products to the market.
- Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
The icing on the cake:
- Experience within the aftermarket domain
- Knowledge of either Pricing, Supply Chain or Field Service Management
Fully Remote; ideal candidates will be remote around the European time zones to be between our US clients and Warsaw/India development hubs
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!
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- Department
- Products
- Locations
- Birmingham, Munich, Paris, Stockholm, Warsaw
- Remote status
- Fully Remote
- Employment type
- Full-time
Respect. Flexibility. Growth.
At Syncron, we’re not just shaping the future of service lifecycle management - we’re also cultivating a dynamic and innovative community of thinkers, doers and visionaries passionate about making a difference.
Here, your voice is heard, and your potential has no limits.
The world is changing. Manufacturing companies are shifting from selling products to delivering services. And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes. We are guiding them on their journey towards a fully connected service experience and making their brand stronger.
Our goal: to make the complex simple.
Visit syncron.com to get to know us better!
Whistleblowing at Syncron
If you encounter any case of potential ethical or laws violations, you may submit a report to a dedicated Syncron Whistleblowing Platform here.
Upon request to whistleblowing@syncron.com Syncron Whistleblowing Procedure will be made available to you.
Director of Product Management, CSX Platform & Data Insights
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